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What should I do if I am dissatisfied with my purchase from ? Please note that you may be charged a 15% Restocking Fee for non-defective returned items. We do everything we can to ensure that your experience at makes your life just a little easier, and will do everything we can to remedy the situation as soon as possible. We apologise for any inconvenience this may have caused.
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Prices and promotions (e.g., promotion codes or free shipping) offered online may not be used in stores, and store prices and promotions (e.g., coupons or additional discounts) may not be used online, unless otherwise stated. We apologize for any inconvenience this may have caused.Īre prices and promotions the same online as they are in stores?Ī prices, promotions and selections may differ from those at our authorized retailers. Please call us to report an incomplete shipment, and we will check the status of your missing items. To track your order, please check with our customer care service providers as well as our official online/shipping partners. Your shipment confirmation will include a list of all products included in your shipment. It is possible your shipment was split based on product availability and that the missing items will be shipped when they become available. What should I do if my shipment is missing an item(s)? If your product was damaged in transit, call or write to us to report. What should I do if my shipment arrives damaged? Please call us on and we will initiate a thorough search of your shipment with the carrier. Mon-Fri and 9:00am - 12:30p.m Sat for inquiries on your shipment. We do everything we can to ensure your experience at makes your life just a little easier, and your satisfaction is important to us.
We sincerely apologise for any inconvenience this may have caused. Whom should I contact if my shipment arrived later than expected? After three delivery attempts, our couriers will return your order to us and we will refund your account accordingly. Most of our carriers make three attempts to deliver a package. What happens if I am not available to sign for my order? If you will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where you or someone you trust will be available to sign for your package. Most of our shipments contain valuable equipment and we like to ensure that our customers receive their products safely. Why do you require a signature to receive a package? The installation and demo is usually done within 2 Business Days of delivery of your Refrigerator.Can I have my order redirected to another address if my order has already been dispatched?
Post that, you will receive a call from the brand authorized service engineer to schedule a mutually convenient time to provide demo and installation at your doorstep. Standard installation and demo is provided free of cost.Īfter delivery of your Refrigerator, you will receive a ticket number via message. The installation and demo is usually done within 2 Business Days of delivery of your Refrigerator. Post that, you will receive a call from the authorized service engineer to schedule a mutually convenient time to provide demo and installation at your doorstep. After delivery of your Refrigerator, you will receive a ticket number via message. Standard installation and demo is provided free of cost.